REMOTE SUPPORT
Need technical help? We connect right to your computer to diagnose and fix the issue — while you watch every step. No downloads to fear, nothing left behind.
Encrypted. Transparent. You're always in control.
HOW IT WORKS
Contact Us
Call (630) 880-2583 or message us to set up a session. We'll get on the phone and start whenever you're ready — support is by appointment.
Join the Session
Click "Join a Live Session" below and enter the code we read to you. A small trusted app opens — no installation, and no security warnings to click past.
We Fix It
Our technician connects securely, diagnoses the issue, and gets to work — while you watch everything in real time. When we're done, nothing stays behind.
READY TO CONNECT?
Once you're on the phone with us, click the button below and enter the session code we read to you. If you don't have a code yet, call us first at (630) 880-2583.
WHAT TO EXPECT
Your screen is shared — you see every action our technician takes in real time.
You can end the session instantly by closing the app or clicking disconnect.
Nothing is permanently installed on your computer. Close the app and it's gone.
All connections are encrypted and logged for your security.
Our technician may run diagnostic and repair tools with your permission.
Sessions are by appointment — call us first, then join when we're ready to connect.
FREQUENTLY ASKED QUESTIONS
Yes. The connection uses a trusted, signed app and end-to-end encryption — there are no "unknown publisher" security warnings to bypass. You maintain full control at all times: you see everything happening on your screen and can disconnect instantly.
Call us at (630) 880-2583 or email info@fmjcode.com to start a session. Once we're connected on the phone, we'll read you a short session code. You click "Join a Live Session" and enter that code — that's all it takes.
The technician can see your screen and control your mouse and keyboard to perform repairs. You watch everything in real time. We will never access files or make changes without your knowledge — everything is visible on your screen as it happens.
No. A small application runs once to connect us — it does not permanently install. When the session is over, close it and it's gone. Nothing remains on your system.
You can end the session at any time by closing the application or clicking disconnect. The technician is immediately disconnected and cannot reconnect without a new code from you.
Windows, macOS, and Linux are all supported. When you join, the correct version for your system is provided automatically.