REMOTE SUPPORT
Need technical help? Download our secure support tool and we'll connect directly to diagnose and fix your issue — while you watch every step.
Encrypted. Transparent. You're always in control.
HOW IT WORKS
Download the Tool
Click the button below to download our lightweight support app. It runs instantly — no installation required.
Share Your Code
Open the app and read us the ID and password displayed on your screen. That's all we need to connect.
We Fix It
Our technician connects securely, diagnoses the issue, and gets to work — while you watch everything in real time.
Detected: Windows. Wrong platform? ·
WHAT TO EXPECT
Your screen is shared — you see every action our technician takes in real time.
You can end the session instantly by closing the app or clicking disconnect.
Nothing is permanently installed on your computer. Close the app and it's gone.
All connections are encrypted and logged for your security.
Our technician may run diagnostic and repair tools with your permission.
Sessions are by appointment — call us first, then download when we're ready to connect.
FREQUENTLY ASKED QUESTIONS
Yes. The support tool uses end-to-end encryption to secure your connection. You maintain full control of the session at all times — you can see everything happening on your screen and disconnect instantly. The app is provided directly by FMJCode and connects only to our secure server.
The technician can see your screen and control your mouse and keyboard to perform repairs. You watch everything in real time. We will never access files or make changes without your knowledge — everything is visible on your screen as it happens.
No. The support tool is a portable application that runs without installation. Simply download it, open it, and it's ready to go. When the session is over, close the app and delete the file — nothing remains on your system.
You can end the session at any time by closing the application window or clicking the disconnect button inside the app. The technician is immediately disconnected and cannot reconnect without a new code from you.
The support tool works on Windows, macOS, and Linux. When you visit the download page, the correct version for your system is provided automatically.
Yes. Please call us at (630) 880-2583 or email info@fmjcode.com to schedule your support session. Once we're on the phone together, we'll walk you through downloading and launching the tool.